The Clubroom Refund Policy
The Clubroom Refund Policy
Returns
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, the item must meet the following conditions:
- It must be unused, unworn, with tags, and in its original packaging.
- You must provide a receipt or proof of purchase.
To initiate a return, please contact us at hello@theclubroom.co.nz. Once your return is approved, it is the customer’s responsibility to return the item to one of The Clubroom stores.
🚨 Important: Items sent back without prior approval will not be accepted.
For any return-related questions, feel free to email us at hello@theclubroom.co.nz.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if:
- Your item is defective, damaged, or incorrect.
- You received an item different from what you ordered.
We will assess the issue and work with you to resolve it promptly.
🚫 Exclusions: Unfortunately, we cannot accept returns on gift cards.
Exchanges
If you need a different item, the fastest way is to:
- Return the original item (following our return process).
- Place a new order for the replacement item.
This ensures you receive the new item as quickly as possible.
Custom Orders
⚠️ Please note: Custom orders cannot be refunded or exchanged.
Refunds
Once we receive and inspect your return, we will notify you of the refund status:
- If approved, the refund will be processed automatically to your original payment method.
- Processing times may vary, depending on your bank or credit card provider.
For any refund inquiries, please email hello@theclubroom.co.nz.